Our Process
Memorials Made
Just for You
Streamlined from start to finish.
We oversee every part of your project ourselves: stone selection and cutting, design personalization, even engraving and sculpting. Every piece is custom, which means we can help you create virtually any kind of memorial—a traditional headstone, a sculptural monument, or some other meaningful tribute. Our memorial counselors take the lead, providing a single point of contact and making the process as simple as possible.
Working Toward
the Right Tribute
Discovery
We start with a free consultation to get to know your needs, hear your loved one’s story, and understand your budget. You’ll chat with a memorial counselor, who’s happy to meet with you virtually or in person (showroom or home visit).
Design
Did your loved one have an affinity for cars, love poetry, or adore their Labradoodle? These are the motifs we’re able to incorporate into your monument design. Your memorial counselor will guide you through all the selections.
Review
Once we’ve landed a design, your memorial counselor places the order (50% deposit required) and our designer creates a mockup. We’ll need your approval to begin work—but then leave the rest to us.
Quarrying
Your made-to-order monument is mined from a North American quarry operated by Rock of Ages (the industry leader for granite). Then it’s cut, polished, and shipped to our workshop in New Holland, PA.
Engraving
With an approved design and prepped stone, our stone artisans get to work. They lay out and engrave the design onto the stone, using a combination of hand-carving and laser-etching. It’s all done on-site.
Cemetery Oversight
Our team liaises with the cemetery to review regulations, understand name positions, and navigate headstone placement. Once the engraving is complete, we schedule cemetery delivery and install the monument ourselves.
Get Started with a Memorial Counselor
Our team of memorial counselors are professional, knowledgeable, and familiar with your local cemetery regulations. We take the time to help you choose a monument that’s right for you and your family.
Opt for Free Concierge Services
We offer free transportation and home visits so you can navigate the process on your own terms.
In-Home Appointments
Just gathering information, or want to do your consultation from home? We’ll save you time by bringing our services and samples directly to you.
Pick-Up and Drop-Off
If you’re unable to get to a showroom, we’re happy to offer round-trip transportation to any of our 10 locations.
Cemetery Visits
Need to visualize the monument while planning, or see the final installation? We can also take you to and from the installation site.
A Note on Cemetery Guidelines
Every cemetery has its own rules regarding the types of memorials and features it allows. Most sites require design approval. But don’t stress, we’ll manage it for you. We’re up to date on what specific cemeteries require and can make sure your project meets the specs.
